Roy Casarez
About Roy Casarez
Roy Casarez is a Call Center Supervisor currently working at Asurion and seeking new opportunities in Houston, Texas. He has an associate degree from West Texas A&M University.
Call Center Supervisor at Asurion
Roy Casarez has been serving as a Call Center Supervisor at Asurion since 2017. In this role, he oversees the day-to-day operations of the call center, ensuring that customer service representatives are effectively managed and that client interactions are of high quality. His duties likely include workforce management, performance monitoring, and providing training to new hires. Roy's experience in this role showcases his expertise in managing call center environments and improving operational efficiency.
Call Center Operations Role at AIG
Since 2018, Roy Casarez has held the position of CCC Manager at AIG. His responsibilities involve managing various aspects of call center operations, including customer service processes, employee performance, and client satisfaction. By leveraging his extensive experience, Roy contributes to the effective functioning of the call center and works to enhance both employee productivity and customer satisfaction.
Expediting Supervisor in Houston, Texas
Roy Casarez began his role as an Expediting Supervisor in Houston, Texas, in 2016. This position involves overseeing the timely and efficient processing of orders and shipments, coordinating with various teams to ensure that deadlines are met. His role requires strong organizational and communication skills, as he must liaise between different departments and manage multiple tasks simultaneously. Roy's role in expediting highlights his ability to handle high-pressure environments and streamline processes for better operational efficiency.
Educational Background at West Texas A&M University
Roy Casarez attended West Texas A&M University from 1994 to 1996, earning an associate degree. His education at this institution provided him with a strong foundation in relevant academic fields, preparing him for his subsequent roles in the professional world. The knowledge and skills gained during his studies have played a significant role in his career development, particularly in management and operational roles.