Ryan Marshall
About Ryan Marshall
Ryan Marshall is a Supervisor at Asurion in Nashville, Tennessee, with extensive experience in training and development roles.
Professional Role at Asurion
Ryan Marshall currently serves as a Supervisor at Asurion. He has been with the company in this role since 2015. Based in Nashville, Tennessee, United States, his tenure at Asurion spans several positions, showcasing his dedication and professional growth within the organization. As a Supervisor, Ryan is responsible for overseeing daily operations and ensuring that the call center's performance aligns with company standards.
Previous Position: Training and Development Specialist
Before his current role, Ryan Marshall worked at Asurion as a Training and Development Specialist from 2014 to 2015. In this position, he focused on developing training programs aimed at enhancing employee skills and performance. His work laid the foundation for effective professional development plans that continue to benefit the organization's associates.
Guest of Honor Liaison at Milehicon
From 2008 to 2015, Ryan Marshall was the Guest of Honor Liaison at Milehicon, a Fantasy and Science Fiction Literature Convention. During his seven-year tenure, he played a pivotal role in coordinating and managing guest appearances, ensuring that the convention's notable guests had a smooth and enjoyable experience. His extensive work in this role illustrates his ability to manage complex event logistics and build strong relationships.
Educational Background and Expertise
Ryan Marshall studied Physics at the University of Northern Colorado, where he spent ten years (from 1995 to 2005) honing his analytical and scientific skills. His academic background in Physics provides a strong foundation for his problem-solving capabilities and technical expertise, which he applies in his professional roles.
Responsibilities in Supervisory Role
In his supervisory role at Asurion, Ryan Marshall is tasked with developing professional development plans to foster associate growth within the call center. He also acts as a subject matter expert for virtual chat support, providing essential guidance and expertise. Additionally, he generates detailed reports on associate progress, meticulously tracking performance against key call center metrics.