Ryan Simmons
About Ryan Simmons
Ryan Simmons is the Manager of Quantitative Analytics at Asurion, with extensive experience in operations analysis and workforce management across various industries.
Current Role at Asurion
Ryan Simmons is currently employed at Asurion as the Manager of Quantitative Analytics. He has held this position since 2021 in Nashville, Tennessee. In this role, he has been instrumental in developing an agent-level dashboard that improved the repair accept rate by over 10%, thus saving millions of dollars for Asurion. He also created the Repair at Replace Deductible (RRD) dashboard, which minimized unnecessary and costly claims.
Previous Experience at Murphy USA
From 2014 to 2021, Ryan Simmons worked as a Senior Operations Analyst at Murphy USA in El Dorado, Arkansas. During his 7-year tenure, he held various responsibilities aimed at optimizing operational efficiencies. His role likely involved data analysis, performance tracking, and contributing to decision-making processes that improved company operations.
Early Career at JPMorgan Chase and Convergys
Ryan Simmons began his career at Convergys, where he held two roles: Call Center Team Leader from 2005 to 2009 and Workforce Management Analyst from 2009 to 2010, both in Jacksonville, Florida. He then transitioned to JPMorgan Chase, serving as a Business Operations Analyst from 2010 to 2014. His early roles likely involved managing team operations, analyzing workforce metrics, and operational analyses aimed at improving business processes.
Military Service in the US Army
Ryan Simmons has a military background, having served in the US Army from 1996 to 2005. He worked as a Supervisor specializing in Avionics, Troubleshooting, and Repair. His nine-year tenure likely involved leadership, technical skills, and hands-on troubleshooting, providing a foundation for his analytical and managerial skills in subsequent civilian roles.
Educational Background
Ryan Simmons has pursued a comprehensive educational path. He earned an Associate of Arts in Business Administration in 2015 from American InterContinental University. He also achieved a Bachelor of Information Technology and an MBA in Project Management, both from the same university. His academic background has equipped him with valuable skills in business administration, IT, and project management.
Key Projects and Initiatives
Throughout his career, Ryan Simmons has undertaken several significant projects. He developed dashboards that enhanced visibility and performance across multiple channels. At Asurion, he partnered with the Product Analytics Data Science team to implement text analytics techniques and utilized AWS big-data platforms for real-time performance identification. His work has consistently provided actionable insights, aiding business leaders in making informed decisions.