Sara Maria Hardman
About Sara Maria Hardman
Sara Maria Hardman is the Director of Quality & Sales Compliance at Asurion, leveraging AI and machine learning to enhance operations. She has held various managerial roles at Asurion since 2010 and holds a Bachelor's degree in Economics from the University of Central Florida.
Current Position at Asurion
Sara Maria Hardman is the Director of Quality & Sales Compliance at Asurion, a role she has held since 2021. Based in Nashville, Tennessee, she focuses on leveraging technology to enhance quality and sales compliance within the organization. Her work involves utilizing artificial intelligence and machine learning models to identify improvement opportunities, translating strategic insights into actionable roadmaps that improve product, process, and people operations.
Previous Roles at Asurion
Sara has held various positions at Asurion over the years, demonstrating a consistent career progression. Before her current role, she was the Sr Manager of In-Store Operations from 2019 to 2021, and Sr Manager of Change Management from 2018 to 2019. Earlier roles include Sr Manager of Client Program Account Management (2016-2018), Product Operations Manager (2013-2016), Sr Regional Client Program Account Manager (2011-2013), and IT Relationship Manager (2010-2011). These roles were primarily based in the Greater Nashville Area, Tennessee, and one in the Greater Los Angeles Area.
Educational Background
Sara Maria Hardman studied at the University of Central Florida, where she earned a Bachelor's degree in Economics. She attended the university from 2001 to 2005. Her academic background in economics has provided a strong foundation for her roles in operations, compliance, and management throughout her career.
Expertise in Technology Utilization
Sara leverages her expertise in artificial intelligence and machine learning to improve operations within contact centers and field teams. Her ability to translate strategic insights into a feature roadmap has been key in enhancing product, process, and people operations at Asurion. Her focus on using these advanced technologies helps in identifying opportunities, thereby driving quality and compliance in sales operations.