Scott Strayer Jr.
About Scott Strayer Jr.
Scott Strayer Jr. is the Sr. Manager of Customer Care at Asurion, with extensive experience in customer care management and process improvement.
Title
Scott Strayer Jr. holds the role of Sr. Manager Customer Care at Asurion. He has been with the company in this capacity since 2014, overseeing customer care strategies and operations in the Greater Nashville Area, TN.
Professional Experience at Asurion
Scott Strayer Jr. has a long-standing career at Asurion, beginning as a Customer Care Supervisor from 2010 to 2012 in Altoona, Pennsylvania Area. He then advanced to Customer Care Manager and served from 2012 to 2014 before taking on his current role as Sr. Manager Customer Care in 2014. His responsibilities have included client-level communications, process improvements based on Kaizen methodology, and strategic technical support operations.
Previous Roles at Century 21 Strayer and Associates
Before joining Asurion, Scott Strayer Jr. worked at Century 21 Strayer and Associates as a Realtor and Mortgage Broker from 2001 to 2008 in Ebensburg, PA. His work involved real estate transactions and mortgage brokerage services, leveraging his skills in client communication and financial operations.
Education and Certifications
Scott Strayer Jr. completed his high school education at Central Cambria High School from 1998 to 2001. He further pursued studies at the University of Pittsburgh-Johnstown, achieving a qualification in Real Estate. He also holds a Lean Six Sigma Green Belt certification, reflecting his expertise in process improvement.
Process Improvement and Technical Support
Scott Strayer Jr. has extensive experience in Kaizen-based process improvement. He is responsible for waste identification at both local and company levels. His current role includes overseeing technical support department operations, such as hiring, instructional design, training, quality measurement, and continual process improvement.