Sean Hurst, Acp
About Sean Hurst, Acp
Sean Hurst is an IT Manager at Asurion in Nashville, Tennessee, with extensive experience in software development and support.
Title
Sean Hurst serves as an IT Manager at Asurion. His tenure at Asurion spans from 2007 to the present. He is based in Nashville, Tennessee, United States.
Previous Experience
Before joining Asurion, Sean Hurst worked at Citi. Between 2005 and 2007, he held the position of Service Engineering Analyst in New York, New York, United States. Prior to that, from 2003 to 2005, he was a Unit Manager at Citi, also based in New York.
Team Management
Sean Hurst manages a team of eight Software Development Analysts. His responsibilities include overseeing the creation of Business and Functional Requirements and managing the facilitation of software Development and SQA cycles.
Project Management
Sean utilizes Agile/Scrum methodologies to prioritize, budget, and deliver around 50 projects each month. His role involves deployment and warranty support for a variety of systems and applications.
Systems and Applications Support
Sean supports several systems and applications, including Cisco Voice Portal (CVP), Cisco Intelligent Contact Manager (ICM), Avaya, Citrix, CRM, Aspect, ETalk, Web, and CSR Desktop Applications.