Sergio Beltran
About Sergio Beltran
Sergio Beltran is an Operations Supervisor at Asurion in Bogotá, Colombia, with extensive experience in operations and customer service roles at various companies.
Current Position at Asurion
Sergio Beltran is currently employed at Asurion as an Operations Supervisor. He has held this position since 2021 in Bogotá, Distrito Capital, Colombia. In this role, he oversees various operational aspects, ensuring smooth functioning and productivity. His responsibilities likely involve managing staff, coordinating workflows, and maintaining service quality standards.
Previous Role at Teleperformance
Before joining Asurion, Sergio Beltran worked as a Supervisor for Operations at Teleperformance in 2021. During his 10-month tenure in Bogotá, Distrito Capital, Colombia, he was responsible for overseeing team performance and operations. His experience here contributed to his understanding of customer service management and operational efficiency.
Experience at OneLink BPO
Sergio Beltran served as a Senior Supervisor for Operations at OneLink BPO in 2020. Although his tenure lasted just 3 months, this role provided him with insights into the BPO industry and enhanced his supervisory skills in a fast-paced environment. His responsibilities included managing team performance and ensuring operational targets were met.
Career at Sutherland
Sergio Beltran has a rich history with Sutherland, starting in 2019 as a Case Manager for Resolutions Teams for 3 months, then moving to a Team Coordinator position where he worked for 9 months until 2020. These roles involved handling escalated cases and coordinating team activities to improve client satisfaction and operational metrics.
Roles at Sitel
Sergio Beltran had a multifaceted career at Sitel. From 2018 to 2019, he worked as a Learning Specialist for 10 months and a Mentor for 3 months in Bogotá D.C., Colombia. In 2019, he served as a Tier 2 OCP Coach for 4 months. His journey at Sitel began earlier as a Team Leader from 2017 to 2018, and as an Inbound Customer Service Representative from 2016 to 2017. These roles collectively enhanced his expertise in training, coaching, and team management.
Educational Background
Sergio Beltran studied at Universidad ECCI, where he pursued a degree in Lenguas Modernas from 2016 to 2017. This educational experience contributed to his language skills and prepared him for roles requiring strong communication abilities. His academic background complements his professional experience in operations and customer service.