Shaine Hobdy
About Shaine Hobdy
Shaine Hobdy is an Operations Manager at Asurion, overseeing Premiere Support Solutions in Orlando, Florida, with extensive experience in call center and customer service management.
Professional Experience at Asurion
Shaine Hobdy has been with Asurion since 2013, holding various managerial positions. Currently, Shaine serves as the Operations Manager for Premiere Support Solutions in Orlando, Florida, a role started in 2016. Prior roles at Asurion include Call Center Operations Manager for Supply Chain in Crestview, FL, Outsourcing Manager in the Greater Nashville Area, and Call Center Operations Manager for ASG. Throughout these positions, Shaine has accumulated expertise in call center operations, supply chain management, and outsourcing.
Previous Roles at N.E.W. Customer Service Companies, Inc
Shaine Hobdy worked at N.E.W. Customer Service Companies, Inc from 2007 to 2013. Shaine first served as a Senior Client Service Manager in Sterling, VA, and then transitioned to the role of Call Center Operations Manager, Supply Chain / CARE in Crestview, FL. These roles allowed Shaine to develop strong client service and supply chain management skills, which have been integral in later roles.
Early Career in the Hospitality and Airline Industry
Before moving into customer service and operations management, Shaine Hobdy gained considerable experience in the hospitality and airline industries. Notable positions include Director of Guest Services / Chef Concierge at Park Hyatt, Chef Concierge / Director of Guest Services at The Ritz-Carlton Hotel Company, and Flight Attendant / Initial Inflight Instructor at United Airlines. Shaine's early roles laid a strong foundation for expertise in customer relations and team management.
Educational Background
Shaine Hobdy attended Radford High School in Honolulu, where a high school diploma was earned from 1979 to 1981. This early education provided the groundwork for a long and diverse career across multiple industries, from hospitality and airlines to customer service and operations management.
Award and Recognition
In 2018, Shaine Hobdy was awarded the Platinum Operations Manager of the Year at Asurion. This accolade highlights Shaine's effectiveness in operations management, particularly in creating a positive work environment and ensuring adherence to business processes and policies. The award stands as a testament to Shaine's leadership and commitment to excellence.