Shania Calhoun
About Shania Calhoun
Shania Calhoun is a PSS Supervisor at Asurion with over a decade of experience in customer service and call center management roles across various industries.
Title
Shania Calhoun holds the position of PSS Supervisor at Asurion. She has been serving in this capacity since May 2019, overseeing operations in Las Vegas, Nevada. Her role involves managing and leading the PSS team to ensure effective service delivery.
Current Role at Asurion
Shania Calhoun joined Asurion in May 2019 as a PSS Supervisor. Based in Las Vegas, Nevada, she is responsible for supervising her team, ensuring they meet company standards, and delivering efficient customer service. Her leadership contributes to the overall operational effectiveness of the service support team.
Previous Experience at Livanta LLC
In 2019, Shania Calhoun worked at Livanta LLC as a Call Center Supervisor for a brief period of 2 months. Located in Las Vegas, Nevada, her role involved overseeing call center operations and managing staff to ensure compliance with standards and call quality metrics.
Past Role at L.A. Care Health Plan
From 2017 to 2019, Shania Calhoun served as a CSC Lead at L.A. Care Health Plan in the Greater Los Angeles Area. Over the course of two years, she took on leadership responsibilities, managing customer service operations and guiding her team to meet organizational objectives.
Education Background
Shania Calhoun attended Strayer University from 2016 to 2021, where she pursued a Bachelor's degree in Business Administration and Management, General. Her academic background provided her with the foundational knowledge essential for her various supervisory roles in the customer service and call center management sectors.