Shannon Bracken
About Shannon Bracken
Shannon Bracken is the Regional Account Manager for New England at Asurion, with extensive experience in sales, training, and customer retention in the telecommunications and IT services industry.
Title
Shannon Bracken holds the position of Regional Account Manager for the New England region at Asurion. She has been in this role since 2016. As a Regional Account Manager, Shannon oversees account activities, drives sales strategies, and ensures customer satisfaction across the New England region.
Current Position at Asurion
Shannon Bracken is currently employed at Asurion as the Regional Account Manager for New England. She joined Asurion in 2016 and operates out of Nashville, Tennessee. In her capacity, Shannon is responsible for managing regional accounts, fostering client relationships, and implementing business strategies to enhance customer retention.
Previous Experience at AT&T
Prior to joining Asurion, Shannon Bracken worked at AT&T for a substantial part of her career. She served as a Sales Consultant from 2008 to 2012 in Dallas, Texas. Following this, she transitioned to the role of Senior Training Manager, Delivery, holding this position until 2016. These roles involved sales, team management, and training delivery, providing Shannon with a robust foundation in the telecommunications industry.
Education and Qualifications
Shannon Bracken has a strong educational background that supports her professional roles. She earned a Master of Business Administration with a focus on Psychology from American Intercontinental University in 2011. Additionally, she obtained a Bachelor of Science degree in Marketing and Business Economics from Lehigh University's College of Business, completing her studies in 1999. Her expertise in organizational psychology and development is particularly relevant to her work in sales and customer retention.
Industry Expertise
Shannon Bracken has over a decade of experience in the telecommunications, information technology, and services industry. This extensive background has equipped her with skills in team building, account management, and strategy implementation. Her expertise in organizational psychology complements her role, enabling her to effectively manage teams and enhance customer engagement and retention.