Shanvonne Mcdaniel
About Shanvonne Mcdaniel
Shanvonne Mcdaniel is a Supervisor at Asurion and Sitel, and an Associate Account Manager at Sutherland, with extensive experience in customer service and team management in Las Vegas, Nevada.
Current Roles at Asurion, Sutherland, and Sitel
Shanvonne Mcdaniel is currently serving as a Supervisor at Asurion since 2018, located in the Las Vegas, Nevada Area. Additionally, she holds the position of Associate Account Manager at Sutherland from 2017, also in the Las Vegas, Nevada Area. Concurrently, she serves as a Supervisor at Sitel since 2013, based in Nashville, Tennessee, United States.
Previous Experience with Rancho Security Services and Plaza Hotel and Casino
Prior to her current roles, Shanvonne Mcdaniel worked at Rancho Security Services as a Post Supervisor from 2008 to 2009 for 11 months in the Las Vegas, Nevada Area. She also held the position of Shift Supervisor at Plaza Hotel and Casino from 2006 to 2007 for a year in the same locale.
Early Career at CCS
Shanvonne Mcdaniel began her career at CCS, where she was employed as a Customer Service Manager from 2002 to 2005 for 3 years in the Las Vegas, Nevada Area. In this role, she gained valuable experience in customer service management, setting the foundation for her subsequent professional endeavors.
Education at Pima Medical Institute and Las Vegas High
Shanvonne Mcdaniel studied at Pima Medical Institute-Las Vegas, where she earned a Diploma in Dental Assisting/Assistant from 2004 to 2005. Prior to that, she attended Las Vegas High from 1996 to 2000, earning a diploma.
Key Contributions in Training and Customer Service
Shanvonne Mcdaniel has made significant contributions through the creation of training manuals designed to address and resolve complex customer issues. She developed and implemented programs aimed at maximizing customer satisfaction while managing on-site customer service representatives. Additionally, she owned and managed team productivity metrics to enhance service quality and increase sales, and prepared and evaluated CRM reports regularly to identify problems and areas for improvement.