Shateka Caruthers
About Shateka Caruthers
Shateka Caruthers is a PSS Supervisor at Asurion with a background in customer service and education in design, visual communications, and computer science.
Current Role at Asurion
Shateka Caruthers currently works as a PSS Supervisor at Asurion. Shateka has been with the company since 2016. The role involves overseeing support services and ensuring operational efficiency within the team. Shateka's experience and leadership skills contribute to maintaining high-quality service standards at Asurion.
Previous Role at Asurion
Before becoming a PSS Supervisor, Shateka Caruthers held the position of Premier Experience Quality at Asurion since 2012. This role focused on ensuring that the premium customer experience met high standards of quality. During her tenure, Shateka played a key role in enhancing customer service experiences in the Greater Nashville Area, TN.
Experience at Walmart
Prior to joining Asurion, Shateka Caruthers worked as a Customer Service Supervisor at Walmart from 2009 to 2012. Over the course of three years, Shateka was responsible for managing the customer service team and ensuring that Walmart customers received efficient and friendly service. This experience laid a strong foundation for her subsequent roles in customer service and support.
Education at Nashville State Community College
Shateka Caruthers attended Nashville State Community College, where she pursued a degree in Design and Visual Communications, General. Her education here provided a broad understanding of visual communication principles which contribute to her comprehensive skill set in her professional roles.
Education at Western Kentucky University
Shateka Caruthers furthered her education at Western Kentucky University, where she studied Computer Science from 2007 to 2009. This program equipped her with a strong technical foundation, complementing her expertise in customer service and support roles.