Shaun O'toole
About Shaun O'toole
Shaun O'Toole is a Planning Analyst at Asurion with a background in customer service and hospitality management.
Current Role at Asurion
Shaun O'Toole is currently serving as a Planning Analyst at Asurion, a role he has held since 2021. Based in Smyrna, Tennessee, Shaun plays a key part in planning and scheduling operations within the company. His work focuses on budgetary control and inventory management, leveraging his extensive background in these areas to enhance operational efficiency. Asurion benefits from his in-depth experience and expertise in the information technology and services sector.
Verizon Career Overview
Before joining Asurion, Shaun O'Toole held multiple roles at Verizon in Franklin, Tennessee. He served as a Senior Representative, PACT, from 2020 to 2021. Prior to that, he was a Consumer Fraud Specialist for eight months from 2019 to 2020. His tenure at Verizon started as a Customer Care Professional, a position he held from 2018 to 2019. Across these roles, Shaun developed a strong foundation in customer service and fraud prevention, which enriched his skills in planning and project management.
Hospitality Management Background
Shaun O'Toole has a solid background in hospitality management, having managed various restaurants over several years. He was the Hospitality Manager at Longhorn Steakhouse from 2016 to 2018 and at Old Chicago Restaurants from 2013 to 2016, both located in Murfreesboro, Tennessee. Earlier, he served as Hospitality Manager at Cracker Barrel in Mt Juliet, Tennessee, from 2009 to 2013. These roles strengthened his expertise in customer service, inventory management, and operational planning.
Educational Qualifications
Shaun O'Toole holds a Bachelor's degree in Project Management from Strayer University, where he studied from 2018 to 2022. This educational background complements his professional skills in planning and scheduling within the information technology and services industry. Additionally, Shaun earned a Bachelor of Arts in English Language and Literature from Middle Tennessee State University (MTSU), where he studied from 1996 to 2000. These academic credentials have equipped him with a strong foundation for his diverse career.