Shawn Hawley
About Shawn Hawley
Shawn Hawley is the Vice President of Support Operations at Asurion, overseeing a team of more than 800 professionals and focusing on customer experience and satisfaction.
Title
Shawn Hawley holds the title of Vice President, Support Operations at Asurion. He oversees a substantial team of more than 800 professionals across various departments and service channels. In his role, he focuses on delivering a best-in-class customer experience and ensuring high levels of customer satisfaction.
Company
Shawn Hawley has been associated with Asurion for an extended period, contributing to the company in the capacity of Vice President, Support Operations. His responsibilities involve managing large teams and multiple service channels in the Greater Nashville Area, TN.
Education and Expertise
Shawn Hawley graduated from Mount Allison University with a degree in Commerce. Additionally, he has completed the altMBA program devised by Seth Godin in 2017. The altMBA is recognized as an intensive online program focused on cultivating leadership and management skills.
Background
With over 20 years of experience, Shawn Hawley has built a career in leading and transforming customer-centric operations. His core competencies lie in operations management, quality assurance, and sales enablement. His extensive background supports his current role in optimizing customer experience and driving organizational growth.
Achievements
Shawn Hawley's career is marked by a passion for making tangible impacts within organizations and communities. He continually aims to drive growth and innovation in entrepreneurial environments. His leadership at Asurion and educational background underline his commitment to excellence in customer support operations.