Shawn Kelly
About Shawn Kelly
Shawn Kelly is the Director of Work @ Home Protection Operations at Asurion, with extensive experience in various managerial roles within the company.
Company
Shawn Kelly is currently employed at Asurion, a global tech care company. Asurion provides insurance for smartphones, tablets, consumer electronics, and appliances. The company is renowned for its 24/7 tech support to help customers with their devices. Asurion also offers protection plans for small and large appliances, delivering seamless and fast repair services.
Title
Shawn Kelly holds the title of Director, Work @ Home Protection Operations at Asurion. This role involves overseeing the work-from-home operations that ensure the protection of customer devices and data. As a director, Shawn Kelly is responsible for managing teams and maintaining high service standards to support Asurion’s remote workforce.
Work Experience
Shawn Kelly has extensive experience working at Asurion. He is currently serving as Director, Work @ Home Protection Operations since 2019. Prior to this, he worked as Manager, Care Outsourcing from 2012 to 2019 in Moncton, New Brunswick, Canada. He also served as Manager, Operations from 2008 to 2012 and as Advanced Customer Care Supervisor from 2005 to 2010. These roles have equipped him with a broad understanding of customer care operations and management within the tech insurance industry.