Shawna Hoelscher
About Shawna Hoelscher
Shawna Hoelscher is the Director of In Home Operations at Asurion, with a long-standing career at the company since 1998, and holds a Bachelor of Science in Business Administration from Montana State University Billings.
Title
Shawna Hoelscher is the Director of In Home Operations at Asurion, a position she has held since 2020. Based in Nashville, Tennessee, she oversees various aspects of in-home operations for the company.
Current Role at Asurion
Shawna Hoelscher works at Asurion as the Director of In Home Operations since 2020. Her role involves managing and optimizing the company's in-home services, ensuring operational efficiency and customer satisfaction.
Past Roles at Asurion
Shawna Hoelscher has held multiple positions at Asurion, showcasing her long-term association with the company. Between 2014 and 2020, she was the Director of Operations, working from home. Prior to that, she was the Senior Manager of Customer Care from 2011 to 2014 and Operations Manager from 2009 to 2011. She commenced her journey with Asurion as a Customer Care Representative in 1998, ascending through roles such as Team Lead, Customer Care Supervisor, and several managerial positions, primarily based in Great Falls, Montana.
Education and Expertise
Shawna Hoelscher holds a Bachelor of Science degree in Business Administration from Montana State University Billings, where she studied from 2007 to 2012. Her academic background in business administration and management has supported her extensive career in operations and customer care at Asurion.
Background
Shawna Hoelscher has built a comprehensive career at Asurion, starting as a Customer Care Representative in 1998. Over the years, she advanced through various positions, gaining expertise in financial claims, operations management, and customer care. Her leadership roles, particularly in operations and in-home services, highlight her ability to manage complex service environments and drive operational excellence.