Silvery Brown Aquino
About Silvery Brown Aquino
Silvery Brown Aquino is a Human Resources Business Partner at Asurion with extensive experience in call center management, strategic planning, and team building.
Current Role at Asurion
Silvery Brown Aquino is currently serving as a Human Resources Business Partner at Asurion. She has held this position since 2021 and plays a key role in supporting the company's HR functions. Her responsibilities likely include aligning HR strategies with business objectives, managing employee relations, and implementing HR policies and procedures. In addition to this role, she also holds the position of Operations Manager at Asurion in the Greater Nashville Area, TN, a role she has held since 2014.
Previous Experience at Pantech Wireless, Inc.
Before joining Asurion, Silvery Brown Aquino was the Manager of Customer Service at Pantech Wireless, Inc., from 2013 to 2014. In this capacity, she managed customer service operations and ensured high levels of customer satisfaction. Her leadership likely involved overseeing customer service teams, implementing service improvement strategies, and addressing customer concerns efficiently.
Roles at T-Mobile
Silvery Brown Aquino has held multiple roles at T-Mobile. From 2011 to 2012, she was the Business Support Manager in Frisco, TX, where she was responsible for supporting the operational needs of business units. Prior to this, from 2006 to 2011, she served as Manager, Call Center Operations, where she managed call center functions. She began her career at T-Mobile as a Call Center Operations Supervisor in Lenexa, KS, from 2003 to 2006, where she was responsible for supervising call center activities and ensuring optimal performance.
Career at Gateway, Inc.
At Gateway, Inc., Silvery Brown Aquino held numerous roles over a span of three years. She began as a Team Coach in 2000, moving to a Business Process Manager role in 2001. She then served as a Quality Assurance Auditor and Developmental Trainer from 2001 to 2003. In these capacities, she focused on improving business processes, conducting quality audits, and training employees to enhance their skills and performance.
Educational Background
Silvery Brown Aquino attended Oklahoma State University from 1990 to 1993, where she studied Chemical Engineering. Her time at the university likely provided her with a strong foundation in analytical and problem-solving skills, which have been instrumental in her professional journey.