Soo Jung Lee
About Soo Jung Lee
Soo Jung Lee is the Customer Solutions Senior Manager Support at Asurion, with extensive experience in operations management and strategic planning across various companies in the Philippines and South Korea.
Current Title and Role at Asurion
Soo Jung Lee holds the position of Customer Solutions Senior Manager Support at Asurion. Starting in 2021, her responsibilities include managing customer solutions and ensuring high standards of service efficiency. Her role involves overseeing operations and providing strategic support to enhance customer satisfaction.
Previous Role as Operations Manager at Asurion
Prior to her current role, Soo Jung Lee worked as an Operations Manager at Asurion from 2018 to 2021 in the National Capital Region, Philippines. During her tenure, she was responsible for the overall management of operations, focusing on optimizing processes and ensuring quality service delivery.
Freelance Headhunter Experience
Soo Jung Lee was a Freelance Headhunter for multi-lingual talents from 2017 to 2021 in the Philippines. In this role, she specialized in identifying and recruiting skilled professionals, leveraging her extensive network and understanding of market needs to match candidates with suitable opportunities.
Role as Korea Project Director at Sutherland
From 2014 to 2016, Soo Jung Lee served as Korea Project Director at Sutherland in the Philippines. She was responsible for leading projects targeted at the Korean market, ensuring project goals were met, and managing a team to deliver high-quality results.
Educational Background
Soo Jung Lee earned a Bachelor’s degree in Marketing from the College of St. Benilde, where she studied from 2000 to 2004. Her education provided her with foundational knowledge in marketing principles, strategic planning, and business management.