Spencer Karney
About Spencer Karney
Spencer Karney is the Senior Director of Client Services at Asurion in Nashville, Tennessee, with extensive experience in competitive strategy, customer experience, and business development.
Current Position at Asurion
Spencer Karney serves as Senior Director of Client Services at Asurion, a role he has held since 2022. Based in Nashville, Tennessee, he is responsible for overseeing client service operations and ensuring customer satisfaction. His role involves managing a team, developing strategies to improve client interactions, and implementing operational efficiencies.
Previous Roles at Asurion
Before his current role, Spencer Karney held several other key positions at Asurion. From 2020 to 2022, he was the Senior Director of Competitive Strategy and Market Intelligence, where he led market analysis and competitive strategy initiatives. Prior to that, he served as Director of Competitive Strategy from 2018 to 2020 and as Director of Customer Experience from 2016 to 2018, focusing on enhancing the customer journey and competitive positioning.
Experience at Monitor Deloitte
Spencer Karney worked at Monitor Deloitte in Atlanta, Georgia, where he progressed from Senior Consultant (2013-2015) to Manager (2015-2016). In these roles, he was involved in strategic consulting, helping clients solve complex business problems and improve their competitive positioning.
Early Career
Spencer Karney's early career includes roles such as Director of Operations and Marketing at The Institute Global in Buenos Aires, Argentina (2009-2011) and Project Manager at Corinthian Properties in Charlotte, North Carolina (2007-2009). He also worked as Manager of Business Development at The Official NASCAR Members Club from 2005 to 2007, where he focused on business development initiatives.
Educational Background
Spencer Karney holds an MBA in Strategy from Duke University - The Fuqua School of Business, which he obtained from 2011 to 2013. He also earned a BS in Business Administration from Washington and Lee University, where he studied from 2001 to 2005.