Steve Brown
About Steve Brown
Steve Brown is the Regional Coordinator Network Health at Asurion, with extensive experience in customer service, quality analysis, and sales. He holds multiple degrees, including a Master of Arts in Organizational Leadership from Crown College.
Current Position: Regional Coordinator Network Health at Asurion
Steve Brown currently serves as the Regional Coordinator Network Health at Asurion. He has held this role since 2021. In this position, Steve is responsible for overseeing network health and ensuring optimal performance across the region. His role involves coordinating with various departments to maintain network quality and address any issues that arise.
Previous Experience as a Call Center Supervisor at Asurion
Before his current role, Steve Brown worked as a Call Center Supervisor at Asurion from 2015 to 2021. Over six years, he managed call center operations, supervised staff, and ensured high levels of customer satisfaction. His responsibilities included training new employees, monitoring call center metrics, and implementing strategies to improve service efficiency.
Career Journey: From Customer Service Representative to Quality Analyst at Asurion
Steve Brown's tenure at Asurion began as a Customer Service Representative in 2011. He then advanced to the role of Quality Analyst from 2012 to 2015, where he played a key role in evaluating the quality of customer interactions and suggesting improvements. His work as a quality analyst involved in-depth analysis of customer feedback, developing quality standards, and working closely with the training department.
Early Career Roles at Local Insight Media Holdings and Windstream
Steve Brown's early career includes roles at Local Insight Media Holdings, Inc. as an Inside Sales Representative from 2007 to 2009, and at Windstream as both a Support Services Specialist and Customer Service Representative between 2005 and 2007. In these positions, Steve gained valuable experience in sales and customer service, enhancing his skills in client relations and support services.
Educational Background in Organizational Leadership and Theology
Steve Brown has an extensive education history, with degrees from several institutions. He earned a Master of Arts in Organizational Leadership from Crown College (2013-2022) and studied Theology/Theological Studies at Columbia International University in 2014. Additionally, he holds a Bachelor of Arts in Education from Global University (2020-2021) and a Bachelor's degree in Bible/Biblical Studies from Zion Bible College (1996-2000). These diverse educational experiences have equipped Steve with a broad skill set applicable to both leadership and specialized roles.