Stuart Shepherd
About Stuart Shepherd
Stuart Shepherd is an Insurance Adjuster at Asurion with a background in customer service and business analysis.
Current Position at Asurion
Stuart Shepherd is currently employed as an Insurance Adjuster at Asurion. Leveraging a wealth of experience, he reviews claims, assesses damages, and determines appropriate payouts. His role involves working closely with clients to ensure their insurance claims are handled promptly and effectively.
Previous Roles at Asurion
Stuart Shepherd has held several positions at Asurion over the years. He worked as an ASG Supervisor from 2020 to 2021, where he managed and supervised a team. Prior to that, he served as an ASG Business Analyst from 2019 to 2021, focusing on analyzing business processes and providing insights. His earliest role at the company was as a Customer Service Representative, a position he held from 2007 to 2013, where he provided customer support and resolved issues.
Education and Certifications
Stuart Shepherd has a diverse academic background. He studied Workplace Diversity at Metropolitan State University of Denver, achieving an Individual Degree Plan between 2016 and 2018. Additionally, he holds a Colorado Property and Casualty Insurance License from the Colorado Department of Insurance and a similar license from the Texas Department of Insurance. He also studied Physical Education at the University of Northern Colorado from 2005 to 2011.
Professional Achievements
Stuart Shepherd has demonstrated significant expertise and leadership throughout his career. He notably reduced the number of escalated calls in a department of 300 experts by 15%. His investigative role involved addressing executive-level complaints and holding listening sessions to identify root causes. He also designed and implemented new procedures based on his findings and reviewed Department of Insurance and BBB complaints to ensure compliance. He trained experts to perform at a high level and was awarded 'Superhero of the Year' in 2019.