Tawnya Adams
About Tawnya Adams
Tawnya Adams is a Virtual Call Center Supervisor at Asurion with a background in operations management and accounting.
Title
Tawnya Adams holds the title of Virtual Call Center Supervisor at Asurion. In this role, she oversees virtual call center operations to ensure efficient and excellent customer service. She has been in this position since 2009.
Previous Experience
Before her current role at Asurion, Tawnya Adams served as Operations Manager at Absolute Wireless from 2004 to 2009. During her five years at Absolute Wireless, she managed daily operations, which likely included oversight of personnel, processes, and performance metrics.
Educational Background
Tawnya Adams has a diverse educational background. She studied Accounting at Nashville State Community College from 2015 to 2016. Earlier, she spent six years at Portland Community College studying Business Management/Accounting from 1995 to 2001. Additionally, she completed a one-year course in Business Administration and Management, General at Clackamas Community College in 1991.
Responsibilities and Duties
As a Virtual Call Center Supervisor, Tawnya Adams has a range of responsibilities, including being a point of contact in Lync Chat where she assists over 100 employees. She facilitates various company-related meetings such as client calibration, team meetings, and weekly coaching sessions. Her duties also involve creating team motivators to enhance core metric performance, monitoring calls to identify coaching opportunities, and contributing to system modifications to rectify program or reporting errors.