Theresa Ross
About Theresa Ross
Theresa Ross is the Product Performance Manager at Asurion, with a career spanning multiple roles in customer service, business analysis, and logistics management.
Professional Title and Current Role
Theresa Ross holds the position of Product Performance Manager at Asurion. Since 2016, she has been serving in this role based in Sterling, VA. Her responsibilities include driving large-scale program implementations and serving as the primary interface between various cross-functional teams. She is also responsible for identifying areas of opportunity and efficiency within the organization.
Experience at Asurion
Theresa Ross has an extensive career with Asurion that began in 2010. She has held various roles prior to her current position. From 2013, she worked as Process Improvement/Product Manager, focusing on enhancing processes and product performance. She served as Reverse Logistics Business Manager from 2010 to 2013, overseeing the logistics business. Initially, she joined Asurion as a Business Analyst, a position she held from 2010 to 2011.
Previous Employment at N.E.W. Customer Service Companies, Inc
Prior to joining Asurion, Theresa Ross worked at N.E.W. Customer Service Companies, Inc. She was employed there from 2005 to 2010, holding multiple roles. These included Service Management Coordinator from 2006 to 2010 and Account Specialist from 2005 to 2008. Earlier in her tenure at N.E.W., she worked as a Customer Service Representative from 1996 to 1998, based in Sterling, VA.
Early Career Background
Theresa Ross's early career began with roles in customer service and sales. She worked at Thomas De La Rue as a Customer Service Representative from 1992 to 1994 in Chantilly, VA, and at First American Financial Corporation in a similar role from 1990 to 1992. She also gained experience in retail sales during her time at Sterling Jewelers as a Sales Assistant from 1986 to 1990 in Manassas, VA.