Tonya Rhoten
About Tonya Rhoten
Tonya Rhoten is an IT Operations Analyst at Asurion with extensive experience in customer and help desk care.
Title at Asurion
Tonya Rhoten currently holds the position of IT Operations Analyst at Asurion. She has been with the company since 2014, actively contributing to the Greater Nashville Area, TN team. In this capacity, she is responsible for overseeing and optimizing IT operations, ensuring efficient and effective system performance and reliability.
Previous Role at Willis
Prior to joining Asurion, Tonya Rhoten worked at Willis as a Contractor Application Analyst from 2012 to 2014. During her tenure, she played a crucial role in managing and analyzing applications, leveraging her technical expertise to support the company's operations in the Greater Nashville Area, TN.
Experience at Active Outdoors
From 2004 to 2012, Tonya Rhoten served as a Systems Administrator at Active Outdoors. She was instrumental in maintaining and improving the company’s IT infrastructure. Her duties included system configuration, network management, and ensuring seamless operational continuity across various IT platforms.
Education in Computer Sciences
Tonya Rhoten pursued her academic endeavors at the High Tech Institute, focusing on Computer Sciences. She earned an Associate's degree in just one year, from 2002 to 2003, which laid a strong foundation for her subsequent professional achievements in the IT sector.
Skills and Customer Relations Experience
With over 7 years of experience in customer and help desk care, Tonya Rhoten excels in addressing and resolving customer inquiries and complaints. She is adept at both inbound and outbound customer interactions and is known for her accurate documentation skills. Her excellent interpersonal and communication abilities further underline her competence in managing customer relationships effectively.