Tracey Frye
About Tracey Frye
Tracey Frye is a Sr. Manager of Product Management at Asurion, with a background in business process improvement and client service management.
Current Title and Role
Tracey Frye serves as the Sr. Manager, Product Management at Asurion. This role, based in Dulles, VA, began in 2016. As Sr. Manager, Frye is responsible for overseeing various aspects of product management. Their tenure in this position highlights a solid commitment to driving product initiatives and improvements within one of the leading companies in device protection and support services.
Previous Roles at Asurion
Before stepping into the current role, Tracey Frye was the Manager of Business Process Improvement in Retail Product Management at Asurion. This position, which lasted from 2012 to 2016, involved refining business processes pertinent to retail product management. Frye’s work in this capacity aimed at enhancing efficiency and effectiveness, contributing significantly to the company’s operational improvements.
Experience at N.E.W. Customer Service Companies, Inc.
Tracey Frye has extensive experience with N.E.W. Customer Service Companies, Inc., holding multiple roles from 2006 to 2012 in Sterling, VA. These roles included Client Service Manager (2010-2012), Service Network Analyst (2008-2010), and Depot and National Service Coordinator (2006-2008). In these capacities, Frye was involved in managing client services, analyzing service networks, and coordinating depot and national service activities, showcasing a comprehensive background in customer service and operational coordination.
Educational Background
Tracey Frye attended Bridgewater College from 2002 to 2006, where they earned a Bachelor of Arts in Business Administration with specializations in Marketing and Communication Studies. This educational foundation provided Frye with a solid understanding of business and communication principles, which have been integral to their professional growth. Additionally, Frye attended Northern Virginia Community College in 1970 for Meeting and Event Planning.