Tremayne Palmer Jr.
About Tremayne Palmer Jr.
Tremayne Palmer Jr. is a Customer Service Representative II at Asurion with a background in event coordination, marketing, and coaching, holding a BA in Communication and Media Studies from Texas Southern University.
Current Company
Tremayne Palmer Jr. currently works at Asurion in Houston, Texas, as a Customer Service Representative II. He has been with Asurion since 2020 and is skilled in managing customer inquiries, resolving escalations, and enhancing the customer experience.
Previous Roles and Experience
Before joining Asurion, Tremayne Palmer Jr. amassed diverse experience in various roles. He worked as a Call Center Supervisor at Solutions Care for four months from 2019 to 2020. At The Ballroom at Bayou Place, he served as a Special Event Specialist for seven months from 2018 to 2019. He also held the position of Head Swim Coach and Aquatics Instructor at The Briar Club from 2018 to 2020. Earlier in his career, he worked as a Marketing Manager at H3 Concepts, Inc. in 2015 and as a Marketing Specialist at Third Coast Events, Inc. the same year.
Notable Contributions
Tremayne Palmer Jr. has made significant contributions in his roles. He implemented new communication practices that led to his call center being recognized as the #1 Call Center in Houston. Additionally, he played a key role in improving customer satisfaction by streamlining the process of filing claims and resolving escalations. His expertise in quality assurance has been pivotal in providing feedback on key performance metrics to enhance service delivery.
Education and Credentials
Tremayne Palmer Jr. holds a Bachelor of Arts in Communication and Media Studies from Texas Southern University. He completed his degree over six years, from 2014 to 2020, where he developed a strong foundation in communication skills and media knowledge.