Troy Glidden
About Troy Glidden
Troy Glidden is the Director of Field Support Operations at Asurion, with extensive experience in operations and process improvement roles.
Current Position at Asurion
Troy Glidden currently holds the position of Director of Field Support Operations at Asurion. He has been in this role since 2021 and is based in Nashville, Tennessee. In this capacity, he oversees field support operations, ensuring that projects are executed efficiently and meet performance objectives.
Previous Roles at Asurion
Before becoming the Director of Field Support Operations, Troy Glidden served in multiple roles at Asurion. From 2020 to 2021, he was the Senior Manager of Network Support Center Operations in the Nashville Metropolitan Area. Between 2018 and 2020, he was the Senior Manager for Process Improvement, In Store Operations in Greater Nashville Area, TN. Prior to that, he acted as Process Improvement Manager in Murfreesboro, Tennessee from 2017 to 2018 and as Manager of Service and Repair for 8 months in Portland, Oregon Area in 2017.
Experience at Sprint Nextel
Troy Glidden worked at Sprint Nextel for nearly a decade in various capacities. He served as Service and Repair Support Specialist from 2011 to 2017 in Portland, Oregon, and as Assistant Manager from 2009 to 2011. Additionally, he held the role of Lead Retail Consultant from 2008 to 2010 in Olympia, WA.
Educational Background
Troy Glidden earned a Bachelor of Science (BS) degree from the University of Phoenix, completing his studies from 2015 to 2017. Earlier, he obtained an Associate of Arts (AA) degree from the same institution between 2013 and 2015. His formal education began at Lassen High School, where he studied from 2001 to 2004, and he later received his High School Diploma from Timberline High School in 2005.