Tyricia (Ty) W.
About Tyricia (Ty) W.
Tyricia (Ty) W. is the Sr Manager of Same Day Field Operations at Asurion, with extensive experience in management and technical support roles at companies such as Robert Half, Comcast, and Verizon Wireless.
Current Title at Asurion
Tyricia (Ty) W. serves as the Senior Manager for Same Day Field Operations at Asurion. She started this role in 2021 and holds responsibility for overseeing and optimizing same-day field operations. Her contributions ensure efficient and effective service delivery, enhancing customer experiences across Asurion's operational landscape.
Previous Role at Robert Half
Before joining Asurion, Tyricia worked as a Management Consultant at Robert Half from 2020 to 2021. During her time in this remote position, she provided expert advice and support for managing and improving operations, contributing to various organizational enhancements and process optimizations.
Experience at Comcast
From 2016 to 2019, Tyricia held the position of Virtual/Remote Operations Manager, Technical Support Customer Experience, at Comcast. Based in the United States, she managed remote operations and technical support functions to ensure superior customer service and operational efficiency.
Roles at Verizon Wireless
Tyricia's tenure at Verizon Wireless spanned several roles from 2001 to 2016. Her positions included Regional Technical Support Strategy & Operations Consultant, HQ-SPC Consultant for Strategic Partnerships/Vendor Management—CHAT Program, and Supervisor roles in Technical Support and Customer Service. She was based in various locations, including Southfield, MI, and Opelika, Alabama, where she focused on enhancing technical support strategies, managing vendor relationships, and overseeing customer service teams.