Velma Haywood
About Velma Haywood
Velma Haywood is a Work at Home Customer Service Agent at Asurion and an Account Service Manager at Asurion Insurance Services Inc, with a background in psychology and experience in various customer service roles.
Current Position at Asurion
Velma Haywood currently holds the position of Work at Home Customer Service Agent PP at Asurion. In this role since 2015, she assists customers with various service-related needs and ensures high levels of customer satisfaction. Velma's responsibilities include troubleshooting issues, processing claims for electronic devices including phones, laptops, desktops, and tablets. Her promotion to assist Verizon customers highlights her expertise in handling complex customer issues efficiently.
Role at Asurion Insurance Services Inc.
Velma Haywood also serves as the Account Service Manager at Asurion Insurance Services Inc. Since 2015, she has been working in the Greater Nashville Area, TN, contributing to the company's efforts in providing comprehensive insurance services. Her role involves overseeing account management, ensuring client satisfaction, and managing various accounts to ensure seamless service and support.
Previous Employment at Dish Network
In 2014, Velma Haywood worked as a CSC Tech at Dish Network for a period of 5 months in Tulsa. During her tenure, she was responsible for handling customer service calls, troubleshooting technical issues, and ensuring that customers received prompt and effective resolutions to their service problems.
Experience as Search Engine Evaluator at Leapforce
From 2012 to 2013, Velma Haywood worked for Leapforce as a Search Engine Evaluator. During this time, she performed evaluations to improve search engine results and ensure relevancy for users. This role honed her skills in online marketing and website development, providing her with a strong foundation in digital services.
Educational Background in Psychology
Velma Haywood achieved a Bachelor's degree in Psychology from Argosy University Phoenix, where she studied from 2010 to 2013. Her academic background in psychology has provided her with insights into human behavior, which she applies to her current roles to better understand and assist customers.