Vikram Bala
About Vikram Bala
Vikram Bala is an Escalation Specialist at Asurion with extensive experience in instructional design and customer service roles across various industries.
Company
Vikram Bala is currently working at Asurion as an Escalation Specialist. He has been with Asurion since 2020, located in Moncton, New Brunswick, Canada. In this role, he provides escalation support and process solutions to frontline customer care representatives, collaborating with different departments to ensure thorough resolution of customer complaints.
Title
Vikram Bala holds the title of Escalation Specialist. In this capacity, he deals with escalated cases and provides support to enhance the customer experience. His experience in handling customer complaints and process optimization has been acknowledged in his current role at Asurion since 2020.
Education and Expertise
Vikram Bala achieved a Master of Business Administration (M.B.A.) specializing in Marketing/Marketing Management from RAI University between 2003 and 2005. He also holds a Bachelor of Commerce (B.Com.) from Adarsha College, which he completed between 1999 and 2002. Prior to that, he completed his secondary education at Kendriya Vidyalaya and Air Force School, India, covering comprehensive studies from Std I to XII.
Professional Background
Vikram Bala has a diverse professional background, having worked in multiple industries for over two decades. Before his current role at Asurion, he was a Customer Service Representative at TD for six months in 2019 and volunteered at Rogers TV between 2018 and 2019. His roles included Elearning Specialist at Toronto Film School at Yorkville University in 2018, Senior Instructional Designer at Focus Edumatics Pvt Ltd from 2015 to 2017, and Instructional Design Analyst at Accenture between 2013 and 2015. He also worked as Senior Lead at Tata Sky Ltd from 2006 to 2013.
Experience in Learning Solutions
Vikram Bala has developed learning solutions tailored for industries such as management, education, retail, and healthcare. His expertise includes creating educational content, developing instructional materials, and delivering online learning modules. This experience spans his roles at Focus Edumatics Pvt Ltd and Accenture, where he focused on instructional design and educational content development.