Vimalan Karunakaran
About Vimalan Karunakaran
Vimalan Karunakaran is a Customer Service and Electronics Repair Technician at Asurion, with a background in IT and computer programming, and experience in customer service and tech support.
Current Role at Asurion
Vimalan Karunakaran is currently employed at Asurion as a Customer Service and Electronics Repair Technician. He began this role in 2021, where he is responsible for providing customer support and repairing electronic devices. His role requires a mix of technical expertise and strong customer service skills to manage and resolve various issues effectively.
Previous Experience at Transcom
Before joining Asurion, Vimalan worked at Transcom as an iOS Tech Support specialist in 2020. Although his tenure at Transcom was brief, lasting only two months, he gained valuable experience in providing technical support for iOS devices. This role helped him develop a deep understanding of Apple’s operating systems and enhanced his troubleshooting skills.
Employment at Tim Hortons
Vimalan held a position at Tim Hortons as a Store Front employee from 2017 to 2020 in Toronto, Ontario, Canada. Over this three-year period, he acquired significant customer service experience, engaging with clients and handling various tasks associated with front-end operations. This role helped him refine his communication and interpersonal skills, which are essential in his current technical support role.
Education at NPower Canada
In 2020, Vimalan attended NPower Canada, where he studied Information Technology and earned a Junior IT certification over an 11-month period. This program provided him with foundational IT skills and knowledge, preparing him for his subsequent roles in tech support and electronics repair.
Diploma from Seneca College
Vimalan pursued higher education at Seneca College, where he studied Computer Programming/Programmer, General, and received a diploma. His three-year course, from 2016 to 2019, equipped him with essential programming skills and a deeper understanding of computer systems, further enhancing his technical proficiency.