Vincent Baca
About Vincent Baca
Vincent Baca is a Field Training Manager at Asurion with over 16 years of experience in call center environments, specializing in customer service and performance metrics.
Current Position at Asurion
Vincent Baca is currently serving as a Field Training Manager at Asurion. He began this role in 2021. In this capacity, he is responsible for overseeing field training operations, focusing on enhancing the skills and competencies of the team members.
Professional Experience at Asurion
Vincent Baca has held multiple roles at Asurion, including Sr Learning and Development Specialist from 2018 to 2021 and Training and Development Specialist from 2014 to 2021. In these roles based in Phoenix, Arizona, he focused on training initiatives and development programs aimed at improving employee performance.
Previous Role at Rolf's Salon
Before his tenure at Asurion, Vincent Baca served as a Call Center Manager at Rolf's Salon in Scottsdale, AZ, from 2013 to 2014. His responsibilities included managing call center operations to enhance customer service efficiency.
Positions at Macy's Credit & Customer Services
Vincent Baca has extensive experience at Macy's Credit & Customer Services in various supervisory roles from 2000 to 2014, including New Accounts Supervisor, Coaching Supervisor, and Retail Services Bridge Coordinator. His work focused on customer service, coaching, and performance metrics.
Education Background
Vincent Baca studied at Northern Arizona University. His educational background provided a foundation that has supported his extensive career in customer service and training management.