Warren Frazier Baclado
About Warren Frazier Baclado
Warren Frazier Baclado is an IT Manager at Asurion with a background in IT service management and technical support.
Title
Warren Frazier Baclado currently holds the position of IT Manager (ICDS) at Asurion, based in Western Visayas, Philippines. He has been with the company since 2021.
Past Work Experience
Warren Frazier Baclado has a strong background in IT management, having worked at WNS Global Services in various roles. He served as IT Deputy Manager from 2019 to 2021, Assistant Manager IT from 2016 to 2019, and Level 1 Desktop Support Engineer - contractor from 2014 to 2016. Before joining WNS Global Services, he worked as a Technical Support Engineer at Abacus Distribution Systems (I) Pvt. Ltd for four months in 2014.
Education and Expertise
Warren Frazier Baclado studied at the Polytechnic University of the Philippines, where he earned a Bachelor's degree in Information Technology from 2010 to 2014. His expertise includes ITIL Process and IT Service Management, essential for handling IT operations efficiently. He is also skilled in managing Local Area Networks (LAN), an important factor in maintaining internal company communications.
Background in Technical Support
Warren Frazier Baclado has a solid foundation in providing technical support, a crucial aspect of troubleshooting and resolving IT issues. His early career roles included valuable hands-on experience in this area, contributing to his comprehensive skill set in IT management.
Outsourcing and Offshoring Industry Experience
Warren Frazier Baclado has significant experience in the outsourcing/offshoring industry. His roles have required him to manage IT services across different geographical locations, enhancing his adaptability and expertise in global IT service management.