William Cleveland
About William Cleveland
William Cleveland is a Fraud Prevention Analyst at Asurion, specializing in anti-fraud solutions and client relations in Nashville, Tennessee.
Company
William Cleveland is employed at Asurion Insurance Services Inc., serving in multiple roles over an extended period. His roles include working as a Fraud Prevention Analyst since 2020 in Nashville, Tennessee. Prior to this, he has served as a Client Relations Specialist /OCEO since 2015 and as an Insurance Adjuster since 2009. His work is primarily based in the Greater Nashville Area, TN.
Title
William Cleveland holds the title of Fraud Prevention Analyst at Asurion. In this capacity, he utilizes advanced industry tools to build and maintain anti-fraud solutions. His responsibilities include identifying and enhancing the strengths, weaknesses, and opportunities within his team.
Education and Expertise
William Cleveland studied at Oakwood University, where he attained qualifications in Registered Nursing/Registered Nurse. He furthered his education at the University of Phoenix, where he received a Bachelor of Applied Science (B.A.Sc.) in Health/Health Care Administration/Management. Additionally, he specialized in Health/Health Care Administration/Management, showcasing his comprehensive expertise in the healthcare and administration sector.
Technical Skills
William Cleveland employs several industry tools to enhance fraud prevention measures. He makes use of RSA Web Threat Detection and 41st Parameter FraudNet for maintaining anti-fraud solutions. Furthermore, he utilizes PinDrop for IVR and deploys Web Application Firewalls such as Akamai and Barracuda to support his efforts in combating fraud.
Communication and Reporting
William Cleveland excels in communicating findings from fraud investigations clearly and concisely, both verbally and in writing. His role involves working with leadership to pinpoint and bolster the strengths, weaknesses, and opportunities within the fraud prevention team. He provides crucial information for the development and tracking of functional KPIs, goals, and metrics within the team.