William Galarza
About William Galarza
William Galarza is a Technical Support professional currently working at Asurion. He has extensive experience in various roles, including quality assurance, systems management, and web development.
Professional Experience at Asurion
William Galarza has been employed at Asurion in the role of Technical Support since 2020. He provides assistance to customers facing technical issues, ensuring efficient resolution and high customer satisfaction. His responsibilities likely include handling inquiries, troubleshooting hardware and software problems, and maintaining records of customer interactions.
Previous Role at Codecademy
From 2015 to 2020, William Galarza served as an Advisor at Codecademy. In this capacity, he would have offered guidance and support to learners, helping them navigate the platform and resolve any issues they encountered. This role may have involved providing feedback on coding assignments, offering technical support, and aiding users in understanding programming concepts.
Educational Achievements
William Galarza has an extensive educational background, having studied web development at the New York Code+Design Academy in 2015. Additionally, he completed a program at Technology Service Corp through N-Power, earning a CompTIA A+ certification in 2013. He also attended a workforce development program called 'Year Up NY', focusing on quality assurance and usability design from 2012 to 2013.
Technical Skills and Tools
Throughout his career, William Galarza has acquired a robust set of technical skills. He is experienced in creating Ruby gems for Rails applications and is proficient with version control tools like Git and GitHub. His expertise extends to various web frameworks, including SASS, Sinatra, Rails, Bootstrap, and FactoryGirlTest. Moreover, he has applied his skills in implementing APIs for web development projects.
Roles in Quality Assurance and Technical Support
William Galarza has held multiple roles in quality assurance and technical support across various organizations. He worked as a Quality Assurance Associate at CA Technologies and Citi in 2014 and 2013, respectively. Additionally, he combined quality assurance and technical support duties during his tenure at Pro Bono Net. These roles involved ensuring the quality and functionality of software and providing technical assistance to end-users.