Zakiya Jones
About Zakiya Jones
Zakiya Jones is a Customer Service Supervisor at Asurion with over a decade of experience in managing customer service teams and enhancing their performance.
Title
Zakiya Jones is a Customer Service Supervisor currently employed at Asurion. She is based in the Houston, Texas area and has been associated with the company since 2010.
Current Positions at Asurion
Zakiya Jones holds multiple roles at Asurion, including Customer Service Supervisor, Care Solution Team member, and Customer Service Representative. She has taken on these roles since 2010 in the Houston, Texas area.
Education and Expertise
Zakiya Jones studied at Kaplan University, where she pursued Property and Casualty Insurance and achieved General Lines Property and Casualty certification in 2015. She also attended Spring High School from 1994 to 1996 and took courses at Lone Star College System in 1970.
Experience in Customer Service Management
With over a decade of experience, Zakiya Jones excels in managing and directing daily activities of customer service teams. She specializes in training and developing customer service professionals, implementing solutions to enhance customer satisfaction, and ensuring compliance with company and client policies.
Operational Efficiency and Staffing
In her supervisory role, Zakiya Jones focuses on maintaining adequate staffing levels to meet departmental service requirements. She is dedicated to improving operational efficiency within the customer service teams that she oversees.