黃勃廷
About 黃勃廷
Huang Boting serves as the Head of Customer Service at ASUS in Shanghai, where he has worked since 2013. He has extensive experience in various managerial roles at ASUS, including overseeing logistics and service operations across multiple regions.
Work at ASUS
Currently, 黃勃廷 serves as the Head of Customer Service at 華碩, a position he has held since 2013 in Shanghai. His responsibilities include overseeing customer service operations and enhancing service delivery. Prior to this role, he was the General Manager at 華碩 in District Ostrava-City, Czech Republic, from 2012 to 2013. He also worked as Service Director in Taipei from 2011 to 2012, where he managed a network of over 1,500 outsourcing service centers and more than 3,000 authorized engineers. His tenure at 華碩 has spanned over a decade, with significant contributions to the company's service strategies.
Career Progression at ASUS
黃勃廷 began his career at 華碩 as Repair Center Manager in Taipei from 2001 to 2003. He then transitioned to Shanghai, where he served as Deputy Manager from 2003 to 2011. During this time, he oversaw the management of a general warehouse and 10 regional distribution warehouses, as well as 500 spare parts warehouses nationwide. His extensive experience in logistics and service management has played a crucial role in his career advancement within the company.
Education and Expertise
黃勃廷 studied at 香港大學, where he pursued a Postgraduate Diploma at the Centre for Innovation and Management (CIM) from 2019 to 2021. This educational background has equipped him with advanced knowledge in management and innovation, which he applies in his current role at 華碩. His expertise in customer service and logistics management is supported by his academic achievements.
Innovative Services and Achievements
In his role at 華碩, 黃勃廷 has implemented several innovative services aimed at enhancing customer satisfaction and brand image. Notable initiatives include the LCD ZBD Promise, 2-Hour Quick Service, Zen Transparent Service, and Data Backup Service. These services have contributed to a significant increase in ASUS NB's sales volume in Mainland China, elevating its market position to the top 2 nationwide from previously being beyond the top 10.