Alper Seber
About Alper Seber
Alper Seber is a Customer Services Administrator at Asus with extensive experience in customer service and operations management. He has a strong background in proposal writing and process engineering, and is fluent in English and Greek.
Work at ASUS
Alper Seber has been employed at ASUS as a Customer Services Administrator since 2010. In this role, he is responsible for managing customer inquiries and ensuring high levels of customer satisfaction. His extensive experience in customer service and technical support contributes to the effective resolution of customer issues. Over the years, he has developed skills that enhance the overall customer experience at ASUS.
Previous Experience at Siemens
Before joining ASUS, Alper Seber worked at Siemens for five years, from 2003 to 2008, in Munich, Bavaria, Germany. He held positions as Assistant Supervisor and Senior Technical Representative. His responsibilities included overseeing technical support operations and providing guidance to team members, which helped him develop strong leadership and technical skills.
Education and Expertise
Alper Seber studied at Istanbul University from 1994 to 1999, focusing on Greek language studies. This academic background supports his fluency in both English and Greek, allowing him to communicate effectively in multilingual settings. His expertise extends to proposal writing and IVR design, which are essential for enhancing business strategies and customer interaction.
Background in Customer Service
Alper Seber has a diverse background in customer service roles. He began his career as a Customer Representative at Cine5 in 2001 for four months. He also worked as a Consultant at Callpex Customer Center in 2009 for one month. His cumulative experience in these positions has equipped him with a comprehensive understanding of customer needs and service delivery.
Interest in Process Engineering
Alper Seber has a keen interest in process engineering, which plays a significant role in optimizing business operations. His focus on improving service delivery processes contributes to the efficiency of customer service operations. This interest aligns with his current roles, where he applies process optimization techniques to enhance customer experiences.