Brad Baker
About Brad Baker
Brad Baker is a Quality Analyst at ASUS North America, where he has worked since 2017. He holds a Bachelor of Science in Business Administration - Marketing from San Jose State University and has previous experience in sales, marketing, and data analysis.
Work at ASUS
Brad Baker has been employed at ASUS North America since 2017, serving as a Quality Analyst in Fremont, CA. In this role, he has developed and implemented standard operating procedures (SOPs) to enhance service quality. He utilizes feedback metrics for analysis to drive process improvements and ensure consistent customer experiences. Baker collaborates closely with quality assurance teams to ensure a comprehensive understanding of processes across various product categories. He also plays a key role in managing escalation initiatives aimed at improving customer service experiences for sensitive cases.
Education and Expertise
Brad Baker studied at San Jose State University, where he earned a Bachelor of Science in Business Administration with a focus on Marketing from 2004 to 2009. This educational background provides him with a solid foundation in business principles and marketing strategies, which he applies in his current role as a Quality Analyst. His expertise includes developing SOPs, analyzing feedback metrics, and collaborating with teams to enhance service quality.
Previous Work Experience
Before joining ASUS, Brad Baker worked at RedJade as a Sales & Marketing professional from 2015 to 2016 in Redwood Shores, CA. Prior to that, he was employed at Tragon Corporation as a Data Analyst from 2012 to 2016, also in Redwood Shores, CA. These roles contributed to his skills in data analysis and customer service, which he continues to leverage in his current position.
Key Responsibilities
In his role at ASUS North America, Brad Baker manages escalation initiatives aimed at improving customer service experiences for sensitive cases. He collaborates with vendor partners to maintain key performance indicators (KPIs) related to service quality. His responsibilities include utilizing feedback metrics for analysis and working closely with quality assurance teams to ensure a clear understanding of processes across different product categories.