Camila Camargo
About Camila Camargo
Camila Camargo is a Customer Service Senior Manager at ASUS with over 20 years of experience in after-sales services in the consumer electronics industry. She holds an MBA from Insper and a degree in Business Administration from FGV, and has previously worked with notable companies such as Nokia, Microsoft, and Accenture.
Current Role at ASUS
Camila Camargo serves as the Customer Service Sr. Manager at ASUS, a position she has held since 2016. Based in the São Paulo Area, Brazil, she operates in a hybrid work environment. In this role, she focuses on enhancing customer service operations and ensuring high levels of customer satisfaction. Camila employs a collaborative approach, working with various teams to achieve organizational goals.
Professional Experience in Customer Service
With over 20 years of experience in after-sales services within the consumer electronics industry, Camila has developed a strong foundation in customer service management. Prior to her current role, she worked at Microsoft as a Care Channel Manager from 2014 to 2016, where she managed customer care channels. She also served as a Customer Care Account Manager at Nokia from 2010 to 2014, focusing on customer support in the São Paulo Area.
Education and Expertise
Camila Camargo studied Business Administration at FGV - Fundação Getulio Vargas, completing her degree from 1996 to 2000. She furthered her education by obtaining an MBA from Insper Instituto de Ensino e Pesquisa, which she completed from 2008 to 2010. Her academic background complements her expertise in consulting management within the retail and consumer goods sectors.
Previous Roles and Responsibilities
Before joining ASUS, Camila worked at Accenture as a Supply Chain Manager from 2000 to 2010, gaining experience in supply chain processes. Her career also includes significant roles in customer care and account management, where she developed skills in reverse logistics and customer relationship management. These experiences have contributed to her comprehensive understanding of the consumer electronics market.
Interpersonal Skills and Professional Values
Camila is recognized for her strong interpersonal qualities, particularly in leadership and communication. She emphasizes integrity, trust, and empathy in her professional interactions, which enhances her effectiveness in managing customer service teams and fostering positive relationships with clients and colleagues.