Gawain Lai
About Gawain Lai
Gawain Lai is a Software Project Manager at Asus, specializing in customer service systems since 2016. He combines his international business education with extensive experience in software project management and supply management within the technology sector.
Work at ASUS
Gawain Lai has been employed at ASUS since 2016, serving as the Software Project Manager for the Customer Service System. In this role, he has accumulated eight years of experience in managing software projects specifically designed for customer service operations. His responsibilities include overseeing project development, ensuring timely delivery, and aligning software solutions with customer service needs. Prior to his current position, he worked at ASUS as the HQ Leader of the Australia Repair Service Partner from 2015 to 2016.
Education and Expertise
Gawain Lai studied at National Chengchi University, where he earned a Bachelor's degree in International Business from 2006 to 2010. This educational background provides him with a solid foundation in business principles, which he effectively combines with his practical experience in the technology sector. His expertise includes software development and customer service operations, enabling him to manage projects that enhance customer interactions.
Background in Supply Management
Gawain Lai has a strong background in supply management within the computer hardware industry. He previously worked as a Material Planner at Hyve Solutions for seven months in 2015, where he was involved in planning and coordinating materials for production. Additionally, he served as a Procurement Officer at American International Contracting (Special Projects), Inc. for four months in 2015, further enhancing his skills in procurement and supply chain management.
Previous Work Experience
Before joining ASUS, Gawain Lai held various positions that contributed to his professional development. He worked as a Material Planner at Hyve Solutions in Fremont, California, and as a Procurement Officer at American International Contracting (Special Projects), Inc. in Virginia. His roles in these companies provided him with valuable insights into project management and operational efficiency, which he applies in his current role at ASUS.