Henry Lai
About Henry Lai
Henry Lai is a manager with over 20 years of experience in service delivery and product life cycle management, currently working at Asus and Ecs_tw. He has a strong background in technical support and engages with third-party partners to improve service and production output.
Work at ASUS
Henry Lai has been employed at ASUS as a Manager since 2015. In this role, he focuses on service delivery and oversees worldwide service site readiness. He leads a technical support team, ensuring that service operations meet the standards required for effective customer support. His responsibilities include engaging with third-party partners to improve service New Product Introduction (NPI) and manage production output effectively.
Experience at Ecs_tw
Since 2009, Henry Lai has worked at Ecs_tw as a Service Project Manager. His tenure of 15 years in this position has involved managing service accounts and enhancing service delivery processes. He collaborates with third-party partners to optimize service NPI and production output management, contributing to the overall efficiency of service operations.
Previous Role at HTC
Henry Lai served as a Senior Deputy Manager at HTC from 1999 to 2009. During his 10 years at the company, he gained extensive experience in managing service accounts. His role involved overseeing various aspects of service delivery and support for mobile devices, which laid the foundation for his subsequent career in service management.
Education and Expertise
Henry Lai holds a Bachelor's degree in Electronics Engineering from Chung Yuan Christian University, where he studied from 1985 to 1989. His educational background supports his specialization in product life cycle management and RMA repair processes. He has developed expertise in achieving competitive turnaround times in service operations, particularly for notebook computers, smartphones, and tablet devices.
Professional Background
With over 20 years of experience in managing service accounts, Henry Lai has established a strong background in the technical support field. His career spans roles in various companies, where he has focused on service delivery, product life cycle management, and operational efficiency. His extensive experience has equipped him with the skills necessary to lead technical support teams effectively.