Hoang Lai
About Hoang Lai
Hoang Lai is a Senior Data Analyst at ASUS North America, where he has worked since 2016. He previously held a similar position at Tragon Corporation for nine years and has a background in Business Administration from California State University-Fresno.
Work at ASUS
Hoang Lai has been employed at ASUS North America as a Senior Data Analyst since 2016. In this role, he has contributed to the enhancement of customer service operations within the company's call centers located in Fremont, CA. His responsibilities include developing service reports and dashboards utilizing SQL, Excel, and Qlik. Lai also generates detailed reports for claims and reimbursement cases, providing insights into approval reasons and resolution outcomes. He assists the service team by delivering weekly report updates that encompass key performance metrics such as net promoter score and customer satisfaction.
Previous Experience at Tragon Corporation
Prior to his tenure at ASUS, Hoang Lai worked at Tragon Corporation as a Senior Data Analyst from 2007 to 2016. His nine years at the company were spent in Redwood Shores, CA, where he focused on data analysis and reporting. His experience at Tragon provided him with a solid foundation in data management and analytics, which he later applied in his current role at ASUS.
Education and Expertise
Hoang Lai studied at California State University-Fresno, where he earned a Bachelor of Science (BS) degree in Business Administration: Management from 2004 to 2006. He also attended Fresno City College, achieving an Associate of Arts (AA) degree in General Studies from 2002 to 2004. His educational background has equipped him with the necessary skills and knowledge to excel in data analysis and management.
Dashboard Development and Reporting Skills
In his role at ASUS, Hoang Lai has demonstrated expertise in creating dashboards to manage escalated customer transactions. This work supports the customer care team in efficiently handling cases such as discrepancies and out-of-warranty issues. His ability to generate comprehensive reports and insights has been instrumental in improving operational efficiency and customer satisfaction.