João Rodrigues
About João Rodrigues
João Rodrigues is an Analyst II RMA at ASUS Brasil, where he has worked since 2021. He has a background in IT support and extensive experience in RMA processes and equipment invoice analysis.
Work at ASUS
João Rodrigues has been employed at ASUS Brasil since 2021, serving as an Analyst II in the RMA department. In this role, he has gained significant experience in managing the control processes for equipment entry and exit. His responsibilities include handling RMA processes, ensuring quality and transparency in equipment exchanges. His work contributes to maintaining high standards in customer service and operational efficiency within the company.
Previous Employment History
Prior to his current position at ASUS, João Rodrigues held various roles in the IT support sector. He worked at Algar Tech as an IT Support Analyst for seven months in 2014-2015. He then joined Stefanini, where he served as an IT Analyst for three years from 2015 to 2018. Following this, he spent two years at ConnectCom as a Support Analyst from 2018 to 2020. His experience also includes a four-month tenure at HexaIT Service Solutions as a Support Analyst in 2020.
Education and Expertise
João Rodrigues studied at Universidade Bandeirante de São Paulo, where he pursued a degree in Computer Science from 2009 to 2012. He achieved a Superior level of education in this field. His academic background complements his extensive professional experience, particularly in large-scale equipment entry and exit invoice analysis, as well as RMA processes.
Skills and Specializations
João Rodrigues possesses a strong understanding of RMA processes, focusing on quality and transparency in equipment exchanges. He is skilled in problem resolution through email communication, which is particularly relevant in the context of RMA processes. His expertise includes managing control processes for equipment entry and exit, which is critical for operational success in his current role at ASUS Brasil.