Matt Tseng
About Matt Tseng
Matt Tseng serves as the Service Director at ASUS, where he has implemented global service strategies that enhance efficiency and customer satisfaction. With 25 years of experience, he has played a significant role in service operations, product improvement, and partner collaboration in the APAC region.
Work at ASUS
Matt Tseng has served as Service Director at ASUS since 1999, accumulating 25 years of experience in the company. In this role, he has implemented global service strategies and policy models that have enhanced service efficiency and customer satisfaction. His responsibilities include managing global service KPIs and NPI deployment, ensuring consistent service quality across various regions. Tseng has also played a significant role in global service package planning and sales, contributing to revenue growth through innovative service offerings.
Education and Expertise
While specific educational background details are not provided, Matt Tseng's expertise lies in service management and operations within the technology sector. His extensive experience at ASUS has equipped him with skills in analyzing spare parts consumption, planning inventory, and managing service operations. He has developed strong partner relationships in the APAC region, which has improved service delivery and collaboration.
Background
Matt Tseng has been with ASUS for over two decades, demonstrating a long-standing commitment to the company and its service operations. His roles have included managing service operations and leading teams in various capacities, including as SA Region Service Head and APAC Region Service Head. This experience reflects his versatility and leadership in regional service management.
Achievements
In his role at ASUS, Matt Tseng has successfully resolved product technical issues and provided quality feedback, contributing to product improvements and customer satisfaction. He has conducted technical training for call centers and repair centers, enhancing the technical support capabilities of the organization. Additionally, he has led global service quotation calculations and cost management, optimizing financial performance in service operations.