Matthias Czesla
About Matthias Czesla
Matthias Czesla serves as the Service Manager for Germany and Austria at ASUS Deutschland, where he has worked since 2017. He has extensive experience in service management, having previously held roles as a Service Controller and Leading Service Controller, and has implemented outsourcing and developed reporting processes to enhance operational efficiency.
Current Role at ASUS Deutschland
Matthias Czesla serves as the Service Manager for Germany and Austria at ASUS Deutschland, a position he has held since 2017. In this role, he is responsible for overseeing service management operations, ensuring alignment with service goals and objectives. He coordinates and enhances regular reporting processes to improve transparency and efficiency within the organization. His work focuses on managing internal performance processes to achieve optimal service delivery.
Previous Experience at ASUS Deutschland
Before his current position, Matthias Czesla held several roles at ASUS Deutschland. He worked as a Leading Service Controller from 2010 to 2017, where he managed service control processes and ensured compliance with internal accounting standards. Prior to that, he served as a Service Controller from 2008 to 2010, focusing on financial statements and deal risk assessments. His career at ASUS began as a 2nd Level Engineer from 2006 to 2008, providing technical support in Ratingen.
Outsourcing and Service Repair Initiatives
Matthias Czesla has implemented outsourcing strategies and established new Service Repair Partners and Call Centers in multiple countries, including Austria, Poland, Czech Republic, and Georgia. These initiatives aim to enhance service delivery and operational efficiency across the regions he oversees.
Development of Service Management Tools
In his current role, Matthias Czesla is responsible for developing controlling tools designed to improve service management efficiency. This development is crucial for optimizing processes and ensuring that service operations meet the required standards and objectives.
Financial Oversight and Compliance
Matthias Czesla ensures compliance with complex internal accounting standards in the preparation of monthly financial statements. His role includes supervising deal risk assessments to evaluate new deals for profitability, risks, and adherence to group requirements, contributing to informed decision-making within the organization.