Mohamed Hefnawy
About Mohamed Hefnawy
Mohamed Hefnawy is the Country Service Manager at ASUS EG, where he has worked since 2020. He has extensive experience in service management and technical roles across various companies in Egypt, demonstrating a commitment to enhancing customer support and improving lives through superior service.
Current Role at ASUS
Mohamed Hefnawy serves as the Country Service Manager at ASUS EG, a position he has held since 2020. In this role, he focuses on enhancing customer support services, ensuring that the company's service management aligns with its commitment to superior support. His responsibilities include overseeing service operations and implementing strategies that empower both customers and colleagues.
Previous Experience in Service Management
Prior to his current role at ASUS, Mohamed Hefnawy worked at I-LIFE DIGITAL TECHNOLOGY LLC as a Service Manager from 2014 to 2019. He was responsible for managing service operations and improving customer satisfaction during his tenure. Additionally, he served as a Technical Manager at FDC International FZCO from 2010 to 2014, where he gained valuable experience in technical support and management.
Technical Background and Early Career
Mohamed Hefnawy began his career as a Technical Engineer at EMAK For Computer Manufacturing (ECM) within the Kharafi Technology Complex from 2005 to 2009. This role provided him with foundational technical skills and experience in the computer manufacturing industry. His education at the Technical & Industrial Institute further supported his technical expertise.
Commitment to Customer Service
Mohamed Hefnawy demonstrates a strong commitment to maintaining emotional and mental peace for customers and colleagues. This principle drives his approach to service management, where he focuses on creating a supportive environment. His long-term vision centers on improving lives through superior support, reflecting his dedication to exceptional service.
Vision for Customer Support
In his current role at ASUS EG, Mohamed Hefnawy has implemented strategies aimed at enhancing customer support services. His vision emphasizes the importance of empowering individuals through exceptional service, which aligns with the overall mission of ASUS to provide quality support and improve customer experiences.