Patrick Toumie
About Patrick Toumie
Patrick Toumie is an ASP Controller at ASUS, where he has worked since 2023. He has a background in quality and safety testing, software programming, and customer service, with previous roles including service and aftersales manager at Elgiganten.
Current Role at ASUS
Patrick Toumie has been serving as an ASP Controller at ASUS since 2023. He is based in Kista and has been in this role for one year. In this position, he is responsible for overseeing various aspects of the company's service and support operations, contributing to the overall efficiency and effectiveness of ASUS's customer service initiatives.
Education and Training
Patrick Toumie has a diverse educational background. He studied Quality and Safety Testing at Nackademin from 2014 to 2016. Prior to that, he attended IT-Gymnasiet Sundbyberg, where he focused on Software Programming from 2010 to 2012. He also completed his Grundskola at International Engelska Skolan Järfälla from 2007 to 2010. Additionally, he pursued studies in Sales, Trade, and Marketing at Elkjop, achieving Cat 1-3 in 2018.
Previous Experience at Elgiganten
Before joining ASUS, Patrick Toumie worked at Elgiganten as a Customer Service Specialist from 2015 to 2017. In this role, he was involved in providing support to customers and addressing their inquiries. He also held the position of Service and Aftersales Manager, where he managed warranty cases for B2B customers, demonstrating his capability in handling complex customer service issues.
Professional Skills and Attributes
Patrick possesses strong IT skills and has a passion for delivering exceptional customer service. He is recognized for his meticulous and responsible work ethic. His positive and engaging attitude has been appreciated by colleagues, contributing to a collaborative work environment. He actively seeks new challenges and opportunities for personal and professional growth.
Website and CRM System Enhancement
In his previous role, Patrick successfully updated the company's website and CRM system, which enhanced efficiency and productivity in the roofing renovation industry. This initiative reflects his commitment to leveraging technology to improve operational processes.