Vido Pan
About Vido Pan
Vido Pan is a Senior Project Manager at Asus, with a decade of experience in project management and service implementation in Taipei, Taiwan. He has played a significant role in various projects, including call center selections and the establishment of customer service initiatives across the APAC region.
Work at ASUS
Vido Pan has been employed at ASUS as a Senior Project Manager since 2014. In this role, he has overseen various projects aimed at enhancing customer service operations across the Asia-Pacific region. His responsibilities include managing project timelines, coordinating teams, and ensuring the successful implementation of service initiatives.
Project Management Experience
Vido Pan has played a key role in several significant projects, including the ASP selection projects for call centers in India and Vientiane. He has extensive experience in implementing daily Standard Operating Procedures (SOPs) at local, regional, and headquarters levels, ensuring consistency and efficiency in operations.
Key Projects and Initiatives
He has implemented the APAC A+ service project, which included the development of an online chat service, a case management system, and a self-service website. Additionally, he coordinated the establishment of the Japan Okinawa Call Center as part of the APAC Customer Service Center project, contributing to the expansion of customer service capabilities in the region.
Educational Background
Vido Pan studied at Shih Hsin University from 2000 to 2004, focusing on Public Policy and Management. This academic background has provided him with a solid foundation in management principles, which he applies in his current role at ASUS.
Contributions to EMEA A+ Service Project
Vido Pan contributed to the implementation of the EMEA A+ service project, where he collaborated with various online service platforms and applications. His involvement in this project reflects his ability to work across different regions and adapt to diverse service requirements.