Andre Pullen
About Andre Pullen
Andre Pullen is a Desktop Support Specialist with experience in installations, modifications, and repairs of personal computers and peripheral devices. He has a background in management and has worked for several companies, including Sears, Follett, and Dell Technologies, and holds a Bachelor of Science in Cybersecurity from Old Dominion University.
Current Role at ATCC
Andre Pullen serves as a Desktop Support Specialist at ATCC, a position he has held since 2023. In this role, he is responsible for performing installations, modifications, and repairs on personal computers and peripheral devices to ensure optimal functionality. He coordinates and executes technical support services for personal computer and telecommunications systems within the organization. Additionally, he provides technical assistance and training to system users, enhancing their ability to effectively use technology.
Previous Experience
Prior to his current role, Andre Pullen worked at Dell Technologies as a contractor from 2022 to 2023. He also served as a Team Lead Manager at Follett from 2020 to 2022. His career began at Sears, where he held the position of Manager from 2015 to 2019 in Roanoke, Virginia. This diverse background in management and technical support has contributed to his expertise in the field.
Education and Expertise
Andre Pullen studied Cybersecurity at Old Dominion University, where he earned a Bachelor of Science (BS) degree from 2018 to 2022. His education has equipped him with the knowledge and skills necessary for his current role in desktop support, focusing on the security and functionality of technology systems.
Technical Skills and Responsibilities
In his role as a Desktop Support Specialist, Andre Pullen is adept at troubleshooting software and hardware issues across various devices, including laptops, desktops, tablets, and smartphones. He tracks hardware and software inventory, maintaining organized and up-to-date records of technology assets. His responsibilities also include providing technical assistance and training to users, which enhances their proficiency with technology.